Refund Policy

1. Overview

At Wilcox & Sons Garage, we are committed to providing high-quality auto body and repair services. This Refund Policy outlines the terms and conditions under which refunds may be considered. Due to the nature of auto body repair services—where labor, parts, and materials are custom-ordered and applied to your specific vehicle—we have specific policies regarding billing and refunds.

2. Service Payment Terms

Deposits: For large repair jobs, a deposit may be required to secure your appointment and cover the cost of ordering parts. This deposit is non-refundable if you cancel the service after parts have been ordered.

Final Payment: Payment in full is due upon completion of the repair work and before vehicle release, unless otherwise agreed in writing or covered by insurance.

Insurance Claims: For repairs covered by insurance, we work directly with your insurance company. Any applicable deductibles or out-of-pocket costs are due upon completion of repairs.

3. Our Quality Guarantee

We stand behind our workmanship with a lifetime warranty on all collision repair work. If you experience any issues directly related to the quality of our repairs, we will address them promptly at no additional charge. This guarantee does not cover damage from subsequent accidents, normal wear and tear, or issues unrelated to our repair work.

If you believe a repair was not completed to your satisfaction or according to our standards, please contact us immediately so we can inspect the vehicle and make it right.

4. Refund Eligibility

Given the custom nature of auto body work, refunds are handled on a case-by-case basis. Generally:

• Pre-work Cancellations: If you cancel before work begins and before parts are ordered, a full refund of any deposit paid is available.
• Partial Work: If work has begun, refunds are not available for the completed portion of work.
• Insurance Claims: Refund policies are subject to the terms of your insurance policy and any applicable regulations.

5. Billing Disputes

If you have questions or concerns about your invoice, please contact our office within 14 days of receiving it. We will review your concerns and work with you to resolve any billing questions. Failure to notify us of billing concerns within this period may affect your ability to request adjustments.

6. Dispute Resolution

If a refund or billing issue cannot be resolved to your satisfaction, we encourage open communication to find a mutually agreeable solution. For serious concerns, you may contact the West Virginia Consumer Protection Division or your insurance company for assistance.

7. Contact Us

For questions about this Refund Policy or to discuss a specific situation, please contact us at info@maxsoftpk.com or call (304) 337-8104.